Course curriculum

  1. 1

    • Something you need to understand about this course

    • Chapter 1: Fast Start to Sales Introduction

    • Download your personal Fast start to sales Workbook

    • Download your supervisor's observation log book.

    • It is essential to download the next two Bonus resources

    • Bonus Essential reading: WH&S responsibilities_1-Identifying safety issues

    • Bonus Essential reading: WH&S Responsibilities_2-Hazards

    • Fast Start to Sales Part 1 - Essential health and safety matters

    • Fast Start to Sales Part 1

    • Whose responsibility?
  2. 2

    • Chapter 2: Fast Start to Sales. Organisational documents

    • What to do with customer records.

    • Chapter 2: Fast Start to Sales. Organisational documents
  3. 3

    • Chapter 3: Managing your work load

    • Some thoughts about managing your workload
  4. 4

    • Chapter 4: Fast Start to Sales. Product knowledge

    • Chapter 4: Product knowledge
  5. 5

    • Chapter 5: Fast Start to Sales. Processing transactions.

    • Chapter 5: Fast Start to Sales. Processing transactions.
  6. 6

    • Chapter 6: Feedback and continuous improvement
  7. 7

    • Fast Start to Sales Part-7

    • A few questions about handling complaints